Service model
Appointments
Financial advice here is delivered through structured meetings — not an open drop-in queue. This page explains the sequence so you know what to prepare and when fees apply.
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Request
Send a short note via the contact form or telephone. We confirm whether your question fits our advice areas and propose discovery times.
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Discovery conversation
A 30–40 minute call or office visit to understand goals, timelines, and documents. No product recommendation is made at this stage.
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Engagement letter
If we proceed, you receive a letter setting scope, fee, and responsibilities. Regulated advice work begins only after you accept.
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Fact-find & modelling
We gather pension statements, valuations, and spending notes, then prepare projections or comparisons for your case.
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Recommendation meeting
You receive a written recommendation explained in person or by video. Questions are expected; pressure is not.
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Follow-up
Flagship retirement engagements include a follow-up call within 90 days. Other services specify follow-up in the letter.
Meeting locations
In person at 1811 Giovani Center, Riceborough, Wales, United Kingdom, or by video across the United Kingdom.
What to bring
- Latest pension and ISA statements
- State Pension forecast if available
- Mortgage or protection policy schedules where relevant
- A rough note of monthly essential spending
Cancelling or moving a meeting
Please give at least two working days’ notice where you can. Deposits and fees already incurred for work underway are covered in our refund policy. No-shows may forfeit a booked discovery slot without a fee if no paid work has begun — we simply rebook when diaries allow.